FAQ
Shipping and Returns
Free Shipping
Complimentary Australia wide shipping is included with every artwork purchase. All parcels are fully insured against loss or damage, so you can feel confident your order is protected from door to door.
How long will it take for my order to arrive?
Original Artwork
Once your order is placed, please allow up to 3 business days for your painting to be packed and prepared for shipping.
All artwork is shipped directly from my studio in Queensland to your nominated address.
Delivery times vary by location, but most orders arrive within 7-15 business days. If you're located in QLD or Northern NSW, delivery is often faster.
Framed Artwork
If you've selected a custom frame, please allow an additional 3-5 business days for professional framing prior to dispatch.
Notifications
You'll receive an email confirmation with tracking details and an estimated delivery date as soon as your order has shipped.
Please Note:
Delivery to regional areas or Western Australia may take slightly longer.
Can this be sent express?
Express shipping is available for some locations and artwork sizes.
If you'd like a quote, feel free to reach out via the Contact Page before placing your order- I'll do my best to help.
Can I have my artwork delivered to a PO Box address?
Due to courier restrictions and the size of most artworks, delivery to PO Boxes is not available.
If a home address isn't suitable, a friend, family member, or workplace address is often a great alternative.
Can I return an artwork?
I offer a 7-day change of mind return policy on all original paintings.
To requested a return , please contact me via the Contact Page and I'll provide a return shipping quote. Once the artwork is received in its original condition, you'll be refunded the full artwork price.
Please use the original packaging and box to ensure safe return transit.
How are artworks packaged for shipment?
To ensure safe delivery, all paintings are shipped in custom-made, double-walled boxes with generous internal padding.
Artworks are stored and transported upright and clearly marked as FRAGILE with the courier service and visible labels.
What courier company is used?
I use trusted couriers including StarTrack and TOLL for reliable and secure delivery.
What happens if my artwork is damaged in transit?
In the rare event that your artwork is damaged during transit, please know that I'm here to help and will guide you through the resolution process.
All artworks are fully insured to ensure protection during shipping. If your piece is damaged you can choose either of the following options:
* A custom replacement that closely replicates the original in size, style, and colour.
* A full refund for the damaged artwork.
To begin the claims process, please follow these steps:
- Photograph the damaged packaging, including the outer box.
- Take a clear photo of the box showing the shopping label.
- Photograph the damaged artwork.
- Email all images to aroskellart@gmail.com.
Original Artwork
What does 'ready to hang' mean?
"Ready to hang" indicates that the artwork's canvas has been tightly stretched over a sturdy timber frame (commonly called a stretched canvas). Each piece comes fitted with quality hanging hardware, typically D-rigs and wire, allowing for effortless placement on your wall.
Can I get a custom painting made?
Yes! I welcome custom commissions. Please get in touch with me via the Contact page so we can discuss the details.
Can I view your artwork in person?
Gold Coast, QLD
My home studio is located on the beautiful Gold Coast and viewing is by appointment only. Please reach out to me at aroskellart@gmail.com
Melbourne, VIC
A range of my original artworks are often on display at the Art Lovers Australia Gallery in Melbourne. Fell free to check their website or contact me for current availability.
I want to buy a painting that is already sold.
Due to the nature of fluid art, every painting I create is entirely unique and cannot be reproduced as an original. However, I'm happy to create a custom piece that captures the essence of the sold artwork, incorporating the same colours, size, and flowing aesthetic.
To explore this option, please get in touch via the Contact page.
Do you have any payment plans?
We're currently working on implementing this option and hope to offer payment plans in the near future.
Do your original paintings need a frame?
No, framing is not required for my paintings. The fluid nature of my art results in paint flowing beautifully down the sides of the canvas creating a natural continuation of the artwork.
Most of my pieces are also multidirectional, so the signature is placed on the side and back of the canvas.
Framing
What is a floating frame?
A floating frame is a framing technique used to display artwork who that it appears to "float" within the frame. Unlike traditional frames that cover the edges with a mat or insert, a floating frame leaves the artwork's edges visible.
Key features of a floating frame:
~ Visible Edges: The edges of the artwork remain exposed, allowing the entire surface to be seen without obstruction.
~ Spacer or Gap: A narrow gap is intentionally left between the artwork and the inner edges of the frame, creating the illusion that the artwork is floating.
~ Support and Protection: Despite the exposed edges, floating frames provide support and protection to the artwork. The frame secures the artwork in place and helps to prevent damage or warping.
Floating frames are a favourite among artists and collectors alike because they offer a sleek, contemporary way to showcase artwork. The added depth and visual border enhance the sense of dimension, giving the artwork a more refined and gallery-worthy presentation.
What are the dimensions of the frame?
Each frame features a streamlined edge with a 5mm space between the canvas and the frame, creating a clean floating effect. The fame adds approximately 1.5cm to each side of the artwork, and the depth of the frame is 5cm.
How long will it take for my order to arrive with a frame?
Framed artwork typically takes around 7-15 working days to arrive, depending on your location and the nature of the framing. If you're located in QLD or NSW, the turnaround may be quicker.
Is Free Shipping still included when I purchase a frame?
Yes. I offer free shipping and insurance for all framed artwork delivered within Australia.