FAQ
Shipping and Returns - Australia
Free Shipping
Complimentary Australia-wide shipping is included with every artwork purchase. All parcels are fully insured against loss or damage, so you can feel confident your order is protected from door to door.
How long will it take for my order to arrive?
Original Artwork
Once your order is placed, please allow up to 3 business days for your painting to be packed and prepared for shipping.
All artwork is shipped directly from my studio in Queensland to your nominated address.
Delivery times vary by location, but most orders arrive within 5-12 business days. If you're located in QLD or NSW, delivery is often quicker.
Framed Artwork
If you've selected a custom frame, please allow an additional 3-5 business days for professional framing prior to dispatch.
Notifications
You'll receive an email confirmation with tracking details and an estimated delivery date as soon as your order has shipped.
Please Note:
Delivery to regional areas or Western Australia may take slightly longer.
Can this be sent express?
Express shipping is available for some locations and artwork sizes.
If you'd like a quote, feel free to reach out via the Contact Page before placing your order- I'll do my best to help.
Can I have my artwork delivered to a PO Box address?
Due to courier restrictions and the size of most artworks, delivery to PO Boxes is not available.
If a home address isn't suitable, a friend, family member, or workplace address is often a great alternative.
Can I return an artwork?
I offer a 7-day change of mind return policy on all original paintings.
To request a return, please contact me via the Contact Page and I'll provide a return shipping quote. Once the artwork is received in its original condition, you'll be refunded the full artwork price.
Please use the original packaging and box to ensure safe return transit.
How are artworks packaged for shipment?
To ensure safe delivery, all paintings are shipped in custom-made, double-walled boxes with generous internal padding.
Artworks are stored and transported upright and clearly marked as FRAGILE with the courier service and visible labels.
What courier company is used?
I use trusted couriers including StarTrack and TOLL for reliable and secure delivery.
What happens if my artwork is damaged in transit?
Your artwork is fully insured from the moment it leaves my studio to the moment it arrives safely at your door.
In the rare event that your artwork is damaged during transit, please know that I'm here to help and will guide you through the resolution process.
All artworks are fully insured to ensure protection during shipping. If your piece is damaged you can choose either of the following options:
* A custom replacement that closely replicates the original in size, style, and colour.
* A full refund for the damaged artwork.
To begin the claims process, please follow these simple steps:
- Photograph the damaged packaging, including the outer box.
- Take a clear photo of the box showing the shipping label.
- Photograph the damaged artwork.
- Email all images to aroskellart@gmail.com and I'll take care of the rest.
International Collectors
Do you ship artwork internationally?
Absolutely! My original paintings have found homes with collectors around the world.
For international purchases, I recommend my Bluethumb gallery, which offers fully insured international delivery and manages the shipping and customs documentation.
Will my painting arrive stretched and ready to hang?
Original paintings are generally shipped stretched and ready to hang, rather than rolled in a tube. For exceptionally large artworks, please confirm delivery arrangements before purchasing.
How much does international shipping cost?
International shipping is calculated at checkout through Bluethumb, based on the artwork's size and delivery destination. You'll be able to review the shipping cost before completing your purchase.
Are customs duties and import taxes included?
Depending on your country, additional customs duties or import taxes may apply. These charges are the responsibility of the buyer and are separate from the shipping cost.
International purchases made through Bluethumb are covered by their applicable shipping, insurance and returns policies.
Can I have my artwork professionally framed?
Professional floating frames may be available for selected artworks.
Framing options and international delivery availability depend on the artwork's size and destination. Please enquire before purchasing so the available options can be confirmed.
How long does international delivery take?
International deliveries typically take approximately 1-3 weeks, depending on the destination, courier arrangements and customs processing.
Framed artworks may require additional preparation time.
Tracking information will be provided once your artwork has been dispatched.
Can I return an artwork purchased internationally?
Yes. International purchases made through Bluethumb are eligible for returns under their applicable returns policy.
Return requests must be made within 7 days of delivery. International return shipping contributions may apply, so please review Bluethumb's current returns policy before purchasing.
What happens if my artwork is damaged during shipping?
Your artwork is insured against loss or damage during transit when purchased through Bluethumb.
In the unlikely event of damage, please photograph the artwork and its packaging and contact Bluethumb within 7 days of delivery.
Their team will assist with the insurance and resolution process.
Original Artwork
What does 'ready to hang' mean?
"Ready to hang" indicates that the artwork's canvas has been tightly stretched over a sturdy timber frame (commonly called a stretched canvas). Each piece comes fitted with quality hanging hardware, typically D-rings and wire, allowing for effortless placement on your wall.
Can I get a custom painting made?
Yes! I welcome custom commissions. Please get in touch with me via the Contact page so we can discuss the details.
I want to buy a painting that is already sold.
Due to the nature of fluid art, every painting I create is entirely unique and cannot be reproduced as an original. However, I'm happy to create a custom piece that captures the essence of the sold artwork, incorporating the same colours, size, and flowing aesthetic.
To explore this option, please get in touch via the Contact page.
Do you have any payment plans?
We're currently working on implementing this option and hope to offer payment plans in the near future.
Do your original paintings need a frame?
No, framing is not required for my paintings. The fluid nature of my art results in paint flowing beautifully down the sides of the canvas, creating a natural continuation of the artwork.
Most of my pieces are also multidirectional, so the signature is placed on the side and back of the canvas.
Framing
What is a floating frame?
A floating frame is a framing technique used to display artwork where it appears to "float" within the frame. Unlike traditional frames that cover the edges with a mat or insert, a floating frame leaves the artwork's edges visible.
Key features of a floating frame:
- Visible Edges: The edges of the artwork remain exposed, allowing the entire surface to be seen without obstruction.
- Spacer or Gap: A narrow gap is intentionally left between the artwork and the inner edges of the frame, creating the illusion that the artwork is floating.
- Support and Protection: Despite the exposed edges, floating frames provide support and protection to the artwork. The frame secures the artwork in place and helps to prevent damage or warping.
Floating frames are a favourite among artists and collectors alike because they offer a sleek, contemporary way to showcase artwork. The added depth and visual border enhance the sense of dimension, giving the artwork a more refined and gallery-worthy presentation.
What are the dimensions of the frame?
Each frame features a streamlined edge with a 5mm space between the canvas and the frame, creating a clean floating effect. The frame adds approximately 1.5cm to each side of the artwork, and the depth of the frame is 5cm.
How long will it take for my order to arrive with a frame?
Framed artwork typically takes around 7-15 working days to arrive, depending on your location and the nature of the framing. If you're located in QLD or NSW, the turnaround may be quicker.
Is free shipping still included when I purchase a frame?
Yes. I offer free shipping and insurance for all framed artwork delivered within Australia.
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